Emoployee trainings

What we offer
We train exactly such standard situations in (in)direct customer contact and practice challenging situations, even 1:1 in teams of two. Our heterogeneous team of coaches - consisting of psychologists, brand experts, behavioral coaches and industry specialists - develops an individual and interactive training concept. Together with you, this is done in advance. On the one hand, the point of contact such as sales talk, communication, trade fair, service case or telephone contact, and the associated objectives are important. On the other hand, it is the combination of the various training formats that is intended to bring about a lasting change in employee behavior. These formats range from World Café and Business Theater to Train-the-Trainer methods and Brand Ambassador programs. Also, webinars or training reviews in the daily job routine are used. During the training, the focused contact point, in the sense of the contact point journey from the customer's point of view, is broken down into individual phases. Within the framework of the intensive discussion during the respective phase, the interdisciplinary training participants receive concrete tools to reflect and further develop their own behavior in the ‘Daily Business’. This will enable your employees to be both trained as well as empowered as brand ambassadors simultaneously.Your benefit
The brand shaping behavior of your employees sustainably strengthens your company’s competitiveness. This is true, as the overarching goals - such as additional leads, more turnover and thus a generation of higher profitability - can be increased with the help of inspiring customer experiences. Prerequisite for this: A consistently lived brand promise at all relevant contact points, every day!